Speak to our team

Email [email protected] to contact us. Our customer support is available around the clock. You can also speak with us through live chat, including when you want to request self-exclusion or discuss a break from gambling.

We handle enquiries about account access, verification, deposits, withdrawals and closure. Explain the issue you are experiencing so our team can understand your request. Privacy questions and requests concerning personal information can also be raised with us.

Complaints about our service

If you believe a casino service has been provided unfairly, raise your complaint with our support team. We consider complaints submitted by the account holder. You cannot transfer a complaint to another person or ask them to submit it on your behalf.

Our support department handles the initial enquiry. If it cannot resolve the issue quickly, the complaint goes to a higher department for consideration. We communicate the outcome where possible and may use your registered contact details when discussing a dispute.

Contact questions

Can I ask for a gambling break through support? Our team handles cooling-off and exclusion requests directly.

Where should I send a question about these pages? Use our email contact with the question you want us to address.