Information we process

We respect your privacy and collect personal information for specific, lawful purposes connected with using our casino. When you register, we encrypt, store and process the information you provide, together with system information and records of your activity. Your account details and use of our services form part of this processing.

Registration requires complete and accurate details. A valid email address helps us communicate about your account and assist with password recovery. You are responsible for keeping the information you give us correct and current.

Why we use your information

We use personal data to apply our contractual conditions, including obligations involving suppliers and parties acting for us. We also process it for promotional activities and to meet requirements aimed at preventing money laundering and terrorist financing.

Verification helps us establish that the account holder is a real person, that deposited funds belong to them and have a lawful origin, and that payments reach the appropriate recipient. These checks concern both account ownership and the movement of money.

Verification records

We may request a government identity document showing your name, photograph and identifying details. Payment evidence establishes who made a deposit and the amount involved. Proof of address confirms the residential information entered during registration. We may ask for additional evidence where required.

Completing a check does not mean we will never need another document. An expired identity document or a change of address can require updated evidence. We notify you by email when verification has been completed, and our support team can answer questions about its status.

Security and confidentiality

We keep information securely and retain it for the time needed to fulfil its purpose. Our employees must protect the confidentiality of your data, and that duty continues after they leave their employment with us.

We do not disclose your information to unrelated third parties without consent. Where unlawful activity is found or suspected, our terms allow disclosure to relevant third parties, including law enforcement. Confidentiality therefore operates alongside our obligations to investigate and respond to suspected illegal conduct.

We do not set one universal retention period for every type of account information. How long records are needed depends on the purpose for which we hold them. We do not promise immediate removal of all records when an account closes.

Your information requests

You can contact us to obtain a copy of the personal information we hold about you. You may also request correction or erasure of parts of that information. These requests concern the relevant records rather than automatic deletion of everything associated with an account.

Send privacy enquiries to [email protected] and explain the information involved. Our support team can also help with questions about verification and account details. Keep your login credentials private and tell us promptly if someone gains access to your account without permission.

Communications and browser storage

You can decline promotional emails. We may still send important account messages after you have opted out of marketing, including communications about payments or verification.

We use cookies to remember preferences and activity, support game sessions and improve the way our service works. Some remain between visits, while others end with a session.

Privacy questions

Where should I raise a data correction request? Contact us with the record concerned and the change you are requesting.

Does declining marketing stop account enquiries? Our promotional choices leave necessary account communications in place.